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Eskapas legal

Legal & Compliance

Terms & Conditions

The legal agreement governing your bookings and our services.

Effective Date: January 1, 2024

1. Agreement to Terms

These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("Client," "you"), and Eskapas Tours and Travel ("Company," "we," "us," or "our"), concerning your access to and use of our website as well as the provision of any travel, tour, safari, and visa documentation services. By booking a service with us, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

2. Bookings and Payment Policy

To secure a booking for any tour, safari, or travel service, a non-refundable deposit of the total quoted price is required at the time of confirmation. The exact deposit percentage will be stipulated in your official quotation. The remaining balance must be cleared in full no later than thirty (30) days prior to the commencement of the itinerary. Bookings made within thirty (30) days of the departure date require full payment upon confirmation. We reserve the right to cancel bookings if payment deadlines are not met.

3. Cancellations and Refunds

All cancellation requests must be submitted to us in writing. Cancellations are subject to the following standard penalties, unless explicitly stated otherwise in your booking agreement:

  • More than 60 days prior to departure: Loss of non-refundable deposit.
  • 30 to 59 days prior to departure: 50% forfeiture of total tour cost.
  • 15 to 29 days prior to departure: 75% forfeiture of total tour cost.
  • 14 days or less prior to departure: 100% forfeiture of total tour cost.

Please note that payments for specific permits (e.g., Gorilla or Chimpanzee tracking permits) and commercial flight tickets are strictly non-refundable under any circumstances, adhering to the policies of the respective authorities and airlines.

4. Visa and Documentation Services

Eskapas Tours and Travel acts solely as an advisory and facilitation agent in the processing of visas and travel documentation. The final decision to grant or deny a visa rests entirely with the respective embassy, consulate, or immigration authority. We bear no liability for application rejections, delays in processing, or subsequent financial losses incurred due to travel disruptions. All processing fees and embassy charges are non-refundable, irrespective of the application outcome.

5. Alterations to Itineraries

We endeavor to execute itineraries exactly as stipulated. However, we reserve the right to alter routes, accommodations, or schedules if necessitated by unforeseen circumstances, including but not limited to severe weather conditions, road impassability, or security concerns. Any modifications made in the interest of client safety will not constitute grounds for a refund or compensation.

6. Liability and Indemnity

While we take all reasonable precautions to ensure your safety and satisfaction, Eskapas Tours and Travel accepts no liability for personal injury, illness, death, property damage, or loss sustained during the provision of our services, save where such loss is directly attributable to our gross negligence. Clients are strongly advised to secure comprehensive travel and medical insurance prior to departure.

7. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Uganda. Any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall be subject to the exclusive jurisdiction of the competent courts of Uganda.

Photography credits

Some photographs on this website are used under Creative Commons licences. We credit them here as those licences require.