Privacy Policy

Effective Date: January 1, 2024

1. Introduction

Eskapas Tours and Travel ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and safeguarding of your information when you visit our website, submit inquiries, or utilize our travel and visa documentation services.

2. Information We Collect

We collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about our services, when participating in activities on the website, or otherwise contacting us. The personal information we collect depends on the context of your interactions with us and may include:

• Identity Data: Full name, date of birth, nationality, and passport details required for travel arrangements.
• Contact Data: Email address, telephone numbers, and physical address.
• Financial Data: Payment details necessary to process bookings and service fees.
• Travel Data: Itinerary preferences, dietary requirements, medical conditions relevant to travel safety, and prior travel history for visa applications.

3. How We Use Your Information

We process your personal data for legitimate business purposes, including:

• Fulfilling our contractual obligations to arrange safaris, flights, accommodations, and related travel services.
• Processing and submitting visa applications and travel documentation to relevant embassies, consulates, and government authorities on your behalf.
• Communicating with you regarding your bookings, itinerary updates, and urgent travel alerts.
• Improving our services, website functionality, and customer experience.
• Complying with legal, regulatory, and statutory requirements.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your data under the following circumstances:

• Service Providers: We disclose necessary information to airlines, hotels, tour operators, and transport providers strictly for the purpose of executing your travel arrangements.
• Government Authorities: We submit required documentation to immigration departments, border agencies, and embassies as mandated for visa processing and travel clearance.
• Legal Obligations: We may disclose information if legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

5. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. Despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. We employ strict access controls within our organization to ensure your sensitive documentation is handled only by authorized personnel.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Visa and travel documentation copies are securely disposed of or destroyed once the specific application or travel period concludes, unless ongoing retention is explicitly requested by you or mandated by law.

7. Your Legal Rights

Under applicable data protection laws, you possess certain rights regarding your personal data. You have the right to request access to, correction of, or deletion of your personal data. You may also object to the processing of your personal data or request the restriction of processing. To exercise any of these rights, please contact our administrative team using the contact details provided on our website.

8. Contact Us

If you have any questions or comments about this Privacy Policy or our data processing practices, please direct your correspondence to our official office address or contact email.